We have an excellent support system in place to support our customers. The best way to engage Support is by logging a ticket from our support portal. These are the steps we take to resolve your issue: 
Ticket Logged
When a ticket is logged it automatically gets assigned to our technical team to start the support process. 
Ticket Acknowledgement to Client
You will receive an acknowledgment that your request has been accepted and logged.
Ticket Processing
Once the ticket has been created, we then process it to evaluate the best resource to handle the question or issue. Our technical team will then address and resolve your ticket.
Ticket Closure
Once the issue has been resolved, we close off the ticket
Client Notification
You will be promptly notified that the issue has been resolved and the corresponding ticket has been closed.